PausePlay FRIENDS & FAMILY SALE \| [UP TO 40% OFF](/content/collections/friends-and-family-sale "Friends and Family Sale"/index.html) 99-DAY RISK-FREE TRIAL LIFETIME GUARANTEE USA - \\ Australia](https://au.ridge.com/#redirectoff) - \\ Canada](https://ca.ridge.com/#redirectoff) - \\ European Union](https://eu.ridge.com/#redirectoff) - \\ United Kingdom](https://uk.ridge.com/#redirectoff) - \\ United States](https://ridge-wallet.myshopify.com/#redirectoff) Menu: Contact Us Shipping Info Return Policy Warranty Policy Never Lost Forever Fit Privacy Policy CCPA Data Request Wholesale Inquiry Legal Inquiry Suggestion Box #### Start a Return Please submit your return [here.](https://ridgewallet.returnscenter.com/) * * * #### Return Policy We want you to love your Ridge products, so if you're not completely satisfied, you can return or exchange your purchase within 99 days. Returns are free for U.S. customers with a digital prepaid USPS label. You’ll just need to print the label and drop off your package. #### Finding Your Order Number Your order number starts with an R and can be found in your: - Order Confirmation Email - Shipping Confirmation Email - Ridge Account Still can’t find it? We’re here to help – feel free to [contact us](https://ridge.customerdesk.io/). * * * #### Track Your Return Once your return is on its way, you can track its progress [here](/content/pages/return-status/index.html). #### Return & Exchange Policy We want to make returns and exchanges as smooth as possible for you! Here’s what you need to know: - **Timeframe**: Returns must be initiated through ourreturns portal within 99 days of your purchase. - **Condition**: Items should be in usable condition to qualify for a refund or exchange. - **Refunds**: Refunds go back to your original payment method and can take up to 7 business days once processed. - **Exchanges**: We’ll ship exchanged items for free within the U.S. after your return is approved. #### Shipping Labels **U.S. Customers**: - You’ll receive a free prepaid USPS label to send your item back. **International Customers:** - Please provide a return label with tracking to this address: 9091 88th Ave, Pleasant Prairie, Wisconsin, 53158, USA - _Note: Returns without tracking can’t be refunded._ #### A Few Extra Things to Know - **Non-Ridge Items**: Be sure to only send Ridge products – we can’t process non-Ridge items. - **Complete Returns**: If your order included promotional or free items, please return everything to get a full refund. - **Ineligible Items**: Personalized items, warranty claim orders and certain limited edition items aren’t eligible for returns or refunds. - **Shipping Costs**: Original shipping fees aren’t refundable. - **Drop-Off Receipts**: We recommend keeping your drop-off receipt for peace of mind. If there’s an issue with your return label or shipping, we’ll work with you to sort it out. * * * For additional information or questions, please feel free to reach out to us through our [**support widget**](https://ridge.customerdesk.io/). ## Cart 0 items Your bag is emptyYou haven’t added anything to your bag yet. [Continue shopping](/content/site-root.html) USA Suggested Terms - Wallets - Power Bank - Phone Case - Wedding Ring Suggested Collections - \\ \\ Magsafe Wallet](/content/collections/magsafe-wallets/index.html) - \\ \\ Carry-On](/content/collections/travel-capsule/index.html) - [![Ridge - Tracker Card [Auction], black matte card with Ridge logo, button, and signal icon, angled view on grey background.](/content/cdn/shop/files/TrackerCard-Single-THUMBNAIL.jpg?v=1781561160&width=72/index.html)\\ \\ Tracker Card](/content/products/tracker-card/index.html) - \\ \\ Power Banks & Chargers](/content/collections/power-banks-edck/index.html) Sign in with Shop ## Sign In to Your account Unlock a personalized experience, track orders, and more Email me with updates and offers OR [Sign in or Sign up](/content/customer_authentication/login?return_to=%2Fpages%2Freturns-exchanges%23rivo%3Fshow_rivo_account%3Dtrue/index.html) Sign in with Sign in with Google By signing in, you agree to our [privacy policy](/content/pages/privacy-policy/index.html) and [terms of service](/content/pages/terms-of-service/index.html) Having issues signing in? 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